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Solution Story · Costing & Analytics

A small business that knows its numbers

Most small shops price by habit and hope. This one knows what every repair costs — because a timer runs on every order, and the owner's dashboard turns thousands of orders into three numbers that matter: sales, cost, profit. Live.

Part of
Small-Business Repair Platform engagement
Time tracking
Punch in/out per repair · active order timers
Owner's view
Sales · cost · profit, by month, lab & modality
Cadence
Daily glance, not quarterly surprise
The problem

Pricing by feel works — until the day it doesn't

The owner pays for every technician hour, every part, every vendor invoice. But when repairs are tracked on paper, the cost side of each job is a guess: how long did that colonoscope actually take? Is the flat-rate contract with that hospital profitable, or a slow leak? Which modality earns, and which just keeps everyone busy? Without per-order cost truth, every answer was a feeling.

What we built

A timer on the work, a dashboard on the business

Technicians punch in and out on the repair they're working; parts and vendor costs post to the same order. Cost per order stops being an estimate — and everything above it becomes trustworthy.

Time clockpunch in/out on each repair Parts usedfrom the model's parts list Vendor costsfor outsourced legs True cost per order labor + parts + vendor vs. what was charged The owner's dashboard sales · cost · profit — monthly, by lab revenue by modality (scopes lead) active orders by status sales & repair history · monthly reports PO trends & alerts · labor earnings by month "How are we doing?" — answered in one glance
Cost truth flows up: from the timer on the bench to the three numbers the owner checks with coffee.

Recreated from the live production dashboard, July 2026.

Contracts you can re-negotiate with facts

Flat-rate and daily-rate contracts finally have a cost side. When renewal comes, the owner knows which agreements earn and which ones quietly don't.

Small habits, built in

Tasks and reminders handle the recurring drumbeat — maintenance, follow-ups, monthly routines — so a small team runs on rhythm instead of memory.

Reports sized for one operator

The analytics were designed around the person who actually runs the office — sales history, repair history, PO alerts — not a BI suite nobody opens.

Results

Managed by numbers, run by people

100%
of repairs with timed labor
~$800
average revenue per order — now with a known cost under it
82%
gross margin, visible daily
1
glance to answer "how are we doing?"
Enterprises have controllers and BI teams. A small business gets the same confidence from one honest timer and one honest dashboard.
Cost truth is a size-agnostic advantage
Keep reading

More from this engagement

Flagship story

Enterprise discipline, two-lab scale

The full engagement: a $2.9M repair business off spreadsheets and onto a platform.

Read the story → Solution story

Half the work is outsourced. None of it is invisible.

The vendor side of cost truth — 1,148 outsourced orders tracked.

Read the story → Solution story

Every scope has a biography

The quality records underneath every number on the dashboard.

Read the story →

Do you know what your work actually costs you?

Not roughly. Per job. If the answer is no, your prices are guesses wearing confidence.

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