Solution Story · Recruiting Operations

A doctor in every city the mission needs

When a federal prime contractor needs an audiologist in a specific city by next quarter, "we're working on it" isn't an answer. We turned provider recruiting from an inbox activity into a managed pipeline — request in, credentialed provider out, every stage visible.

The problem

Recruiting nationwide, tracked nowhere

The business lives or dies on network coverage: the right specialty, in the right city, credentialed for the right contractor. Requests arrived constantly — "we need general medicine in this metro," "ophthalmology for that program" — and each one kicked off phone calls, emails, and notes that lived with whichever recruiter picked it up. Nobody could answer the two questions that matter: where does every search stand, and which ones are stuck?

What we built

A pipeline with named stages and no hiding places

Every staffing request enters as a structured record — specialty, partner, state, city, request type — and moves through explicit stages until it becomes a credentialed provider.

New
request logged with specialty, partner & location
Actively recruiting
recruiter assigned, outreach running
First lead
candidate identified & engaged
Pending documents
credentials packet being collected
To credentialing
handed off with documents attached
Closed
provider active — or request resolved
Demand signal "we need this specialty, in this city, for this contractor's program" Recruiting workspace pipeline counts per stage, live filters: partner · status · specialty · recruiter each request: recruiter, dates, notes, documents — even pre-platform history exports for tickets & provider lists Credentialing documents verified, partner packet built Active provider earning in the network
From demand signal to active provider — one record, carried through the whole journey.

The stuck ones surface themselves

Managers see counts per stage and aging per request. A search stalled in "pending documents" for three weeks is visible to everyone — not discovered at quarter-end.

Recruiter accountability, without micromanaging

Every request carries its recruiter, dates, and notes. Workloads balance across the team, and handovers stop losing information when someone's out.

History follows the provider

A recruited provider's record — including documents and notes from before activation — becomes their permanent network profile. Recruiting isn't a separate silo; it's stage one of the same lifecycle.

Results

Coverage on purpose, not by heroics

6
named pipeline stages, zero inbox-tracking
100s
of requests managed concurrently
4
dimensions per request: specialty · partner · state · city
1
record from first call to active provider
The question changed from "who's handling that?" to "which stage is it in?" — and that change is the whole product.
Pipelines beat inboxes, every time